Return Policy

30 Day Money Back Guarantee

If you’re not happy with your Velocity Signs for any reason, return your Velocity Signs within 30 days and we’ll refund you for the total amount you spent with us minus $500-Premium Model Machine or $250-Standard Model Machine (signs, shipping, and tax not included). We’re that confident you will be happy with your Velocity Signs and you will see a return on your investment within 30 days!

Premium Model Machine (1 Year Limited Warranty)

Premium Model Machine Limited Warranty by Velocity Signs

All Velocity Signs machines come with a 1-year manufacturer’s warranty against defects in materials or workmanship of all parts (motor, arms/bearings, batteries, chargers, switches, fuse, wheels, and boxing units) under normal wear and tear.  Items will be replaced with a free equivalent part if it fails due to defects in materials or workmanship within 1-year from date of initial purchase only.  All warranty claims must be made with Velocity Signs by calling (260) 20-SIGNS (74467).  Velocity Signs will diagnose the problem and provide direction to the purchaser as to how the item(s) will be replaced.  It is the obligation of the purchaser to cover all transportation costs.

This warranty does not cover failures in service due to the following conditions:

  • Unauthorized modifications or alternatives to the products.
  • Negligence, accident, abuse, misuses including dropping, tipping over, or improper transportation of the product(s).
  • Physical damage due to acts of nature or man which stress products beyond design limits or other undesirable influences.
  • Normal “wear and tear”.

Premium Battery  (1 Year Limited Manufacturers Warranty)

Premium Battery Limited Warranty by Interstate Batteries and East Penn Manufacturing (105AH)

A battery will be replaced with a free equivalent at any of our dealers if it fails due to defects in materials or workmanship within twelve (12) months from date of initial installation only. A battery used in a mobility application rated lower than 20 amp hours will be replaced with a free equivalent at any of our dealers if it fails due to defects in materials or workmanship within eighteen (18) months from date of installation. Proof of date of purchase/installation required for all claims. Qualified East Penn Deka Battery and Insterstate Battery distributors are authorized to execute this warranty; however, they must call East Penn Manufacturing or Interstate Batteries, for shipment of replacement or credit prior to disposal of the defective product. Normally, return to East Penn Manufacturing or Interstate Batteries is not required however East Penn Manufacturing and Interstate Batteries reserves the right to require return and the method of shipment. Upon receipt of the defective battery, East Penn Manufacturing  or Interstate Batteries will process the claim and reimburse for any direct freight costs as authorized by East Penn Manufacturing or Interstate Batteries.

This warranty does not cover failures in service due to the following conditions:

  • Unauthorized modifications or alternations to the products.
  • Negligence, accident, abuse, misuses including improper jump starting, or improper, unsuitable or
  • abnormal storage of the products.
  • Improperly installed or applied batteries. Improperly charged (either under or over) batteries. Opening of batteries that are designed and intended in use as sealed products.
  • Physical damage due to acts of nature or man which stress products beyond design limits or other undesirable influences.
  • Normal “wear and tear”.

East Penn Manufacturing and Interstate Batteries considers AGM batteries to be suitable for light duty mobility equipment only. AGM batteries used in more robust applications such as complex rehab mobility devices, where daily deep discharges are the norm, may void the warranty. Any storage of batteries shall be at an ambient temperature of 77°F or less and user shall give a freshening charge to all batteries every six months. East Penn Manufacturing and Interstate Batteries shall not be liable to purchaser/distributor, or to any other person, either directly or by way of indemnification, for consequential, incidental, special or direct damages, whether the claim for any such damages is based on warranty, tort, contract, or otherwise.

Premium Charger  (5 Year Limited Warranty)

Premium Charger Limited Warranty by CTEK (7002)

CTEK Power Inc, 2374 Edison Blvd, Twinsburg, OH 44087-2376, USA issues this limited warranty to the original purchaser of this product. This limited warranty is not transferable. CTEK Power Inc warrants this unit for 5 years from the date of purchase against defect workmanship or material. It is the obligation of the purchaser to forward the unit together with proof of purchase to the manufacturer or its representative with transportation cost prepaid. This warranty is void if the unit is abused, handled carelessly or repaired by anyone other than CTEK Power Inc or its authorized representative. CTEK Power Inc makes no warranty other than this limited warranty and expressly excludes any implied warranty including warranty for consequential damages. This is the only expressed limited warranty and CTEK Power Inc neither assumes nor authorizes anyone to assume or make any other obligation towards the product other than this limited warranty.

Standard Model Machine (1 Year Limited Warranty)

Standard Model Machine Limited Warranty by Velocity Signs

All Velocity Signs machines come with a 1-year manufacturer’s warranty against defects in materials or workmanship of all parts (motor, arms/bearings, batteries, chargers, switches, fuse, wheels, and boxing units) under normal wear and tear.  Items will be replaced with a free equivalent part if it fails due to defects in materials or workmanship within 1-year from date of initial purchase only.  All warranty claims must be made with Velocity Signs by calling (260) 20-SIGNS (74467).  Velocity Signs will diagnose the problem and provide direction to the purchaser as to how the item(s) will be replaced.  It is the obligation of the purchaser to cover all transportation costs.

This warranty does not cover failures in service due to the following conditions:

  • Unauthorized modifications or alternatives to the products.
  • Negligence, accident, abuse, misuses including dropping, tipping over, or improper transportation of the product(s).
  • Physical damage due to acts of nature or man which stress products beyond design limits or other undesirable influences.
  • Normal “wear and tear”.

Standard Battery  (1 Year Limited Manufacturers Warranty)

Standard Battery Limited Warranty by East Penn Manufacturing and Interstate Batteries (17AH)

A battery will be replaced with a free equivalent at any of our dealers if it fails due to defects in materials or workmanship within twelve (12) months from date of initial installation only. A battery used in a mobility application rated lower than 20 amp hours will be replaced with a free equivalent at any of our dealers if it fails due to defects in materials or workmanship within eighteen (18) months from date of installation. Proof of date of purchase/installation required for all claims. Qualified Deka Battery and Interstate Battery distributors are authorized to execute this warranty; however, they must call East Penn Manufacturing or Interstate Batteries, for shipment of replacement or credit prior to disposal of the defective product. Normally, return to East Penn Manufacturing or Interstate Batteries is not required however East Penn Manufacturing and Interstate Batteries reserves the right to require return and the method of shipment. Upon receipt of the defective battery, East Penn Manufacturing or Interstate Batteries will process the claim and reimburse for any direct freight costs as authorized by East Penn Manufacturing or Interstate Batteries.

This warranty does not cover failures in service due to the following conditions:

  • Unauthorized modifications or alternations to the products.
  • Negligence, accident, abuse, misuses including improper jump starting, or improper, unsuitable or abnormal storage of the products.
  • Improperly installed or applied batteries. Improperly charged (either under or over) batteries. Opening of batteries that are designed and intended in use as sealed products.
  • Physical damage due to acts of nature or man which stress products beyond design limits or other undesirable influences.
  • Normal “wear and tear”.

East Penn Manufacturing and Interstate Batteries considers AGM batteries to be suitable for light duty mobility equipment only. AGM batteries used in more robust applications such as complex rehab mobility devices, where daily deep discharges are the norm, may void the warranty. Any storage of batteries shall be at an ambient temperature of 77°F or less and user shall give a freshening charge to all batteries every six months. East Penn Manufacturing and Interstate Batteries shall not be liable to purchaser/distributor, or to any other person, either directly or by way of indemnification, for consequential, incidental, special or direct damages, whether the claim for any such damages is based on warranty, tort, contract, or otherwise.

Standard Charger  (5 Year Limited Warranty)

Standard Charger Limited Warranty by CTEK (MUS 4.3)

CTEK Power Inc, issues this limited warranty to the original purchaser of this product. This limited warranty is not transferable. The warranty applies to manufacturing faults and material defects for 5 years from the date of purchase. The customer must return the product together with the receipt of purchase to the retailer. This warranty is void if the battery charger has been opened, handled carelessly or repaired by anyone other than CTEK Power Inc or its authorised representatives. CTEK Power Inc makes no warranty other than this limited warranty and is not liable for any other costs other than those mentioned above, i.e. no consequential damages. Moreover, CTEK Power Inc is not obligated to any other warranty other than this warranty.

Non-returnable items:

  • Gift cards
  • Signs
  • Tax Refund
  • Shipping

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at:  sales@velocitysigns.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged under warranty.  If you need to exchange it for the same item, send us an email at sales@velocitysigns.com and send your item to:

4120 Douglas Blvd, #306-406

Granite Bay, CA 95746

United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Shipping

To return your product, you should mail your product to:

4120 Douglas Blvd, #306-406

Granite Bay, CA 95746

United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Potential Delays

Due to overwhelming demand as a result from being featured on the hit television show “Shark Tank”, shipping may be delayed 2-4 weeks from the time of purchase.  We apologize for any inconvenience this may cause; however, we are confident that the wait will be well worth it.

Terms of Service

DISCLAIMER AND LIMITATIONS ON WARRANTY

Except for those express warranties otherwise stated herein, Velocity Signs, LLC hereby sells or otherwise provides all Velocity Signs Products (“Products”) on an “as is” basis and disclaims warranties of any kind, either express or implied, including without limitation any warranty regarding the merchantability, suitability or fitness of the products for any particular purpose. In particular, Velocity Signs, LLC disclaims warranties of any kind, either express or implied, regarding whether the products or their use complies in any way with any sign ordinances, zoning regulations, restrictions or laws of any municipality or governmental entity where the products may be used.

Neither Velocity Signs, LLC, not its officers, employees, owners, agents, representatives, affiliates, or suppliers shall be liable to client for any damages including punitive damages, exemplary damages, consequential damages, or any other costs and expenses, arising out of, or occasioned by, directly or indirectly, the use of the products, regardless of whether the damages were foreseeable. Purchaser(s) expressly assume(s) any risk associated with the use of the products. In any event, Velocity Signs, LLC’s maximum cumulative liability and purchaser’s exclusive remedy for any claims arising out of or related to the products shall not exceed the amount by purchaser(s) for the products.