FAQs

How long will Velocity Signs run?

Velocity Signs will run for 14+ hours (standard model) and 45+ hours (premium model) non-stop; however, it is recommended that you use the machine all day and charge your machine overnight. Although your batteries come with a one-year manufacturers warranty, the more you keep your battery charged, the longer your battery will last.

Can I leave our machine out in the rain, wind, snow, heat?

Velocity Signs were designed to operate in the rain, wind, snow, and extreme heat. All electrical components (motor, battery, charger, wires, switches, fuses, etc.) are protected from extreme weather conditions. Velocity Signs are water resistant (not water proof). Never submerge any of the electrical components in water or you run the risk of electrocution. Velocity Signs can withstand up to 25 mile per hour winds with a sign. We have wind stabilizer kickstands for our premium and standard model machines you can add to your machine that will withstand up to 50 mile per hour winds.

I need to replace the signs for my machine. Where can I have new signs made?

You can go to any local sign shop or you can purchase new signs through us. We will design your sign(s) and ship the signs directly to you. Keep in mind, that if you purchase the signs from us, we will provide free artwork with one revision and pre-install your signs with new Velcro. Our premium model machines hold up to 2x 12 square feet signs (2' x 6' arrow or 3' x 4') on 6 millimeter coroplast. Our standard model machines hold up to 1x 9 square feet sign (2' x 4' arrow or 3' x 3') on 6 millimeter coroplast. You can always add a head image to your signs (all models without a mannequin) and matching leg images (premium model without a mannequin). Although Velocity Signs are capable of holding other signs and material, we do not recommend using them. If you do and your machine is damaged, it will not be covered under warranty.

Can Velocity Signs be seen at night?

Velocity Signs stand out during the day and at night; however, you have the option of upgrading your premium model sign waving machine with up to 4 high powered LED lights, making them even more visible at night. Our standard model machines do not have an option to add LED lights.

Can I place the Velocity Signs on a corner of the street and lock it up to a street post?

Most cities allow the use of our sign waving machines. However, Velocity Signs must be used on private property or approved by your landlord/property management company. Velocity Signs cannot be placed on any public area (walkways, streets, street corners, etc.) or attached/locked to any public fixture (city pole, city water gauge, city street benches, etc). Before purchasing Velocity Signs, check with your local planning and/or redevelopment department and/or sign ordinance for restrictions. Although most cities allow our sign waving machines (moving, motion, revolving, and/or animated signs), a small percentage of cities do not allow them and an even a smaller percentage will enforce them; however, there are many ways that businesses are using Velocity Signs in compliance with these cities. Place Velocity Signs in the back of a truck and/or on one of our carries or trailers. Decorate your machine around a holiday...Halloween, 4th of July, Christmas, Thanksgiving (holiday decorations are exempt in most cities). Integrate your brand/message with a political message encouraging people to "VOTE" (political signs are exempt in most cities). Use your sign waving machines for promotional periods, nights, weekends, special events, etc. (most cities allow temporary signage). In a worst case scenario, your city will warn you and give you enough time to make any/all necessary adjustments. Please keep in mind that we have a 30 day money back guarantee (See Details Below). * If you're not happy with your Velocity Signs for any reason, return your Velocity Signs within 30 days and we'll refund you for the total amount you spent with us minus $500-premium model machines and $250-standard model machines (signs, shipping, and tax not included). We're that confident you will be happy with your Velocity Signs and will see a return on your investment within 30 days!

Can I rent a Velocity Signs machine or are they only for sale?

We are currently in negotiation with a major retail partner that will be renting our sign waving machines in your local area all over the World. If you're interested in our rental program, please let us know by emailing sales@velocitysigns.com. Please include your city and state so that we can pass this information on to your local rental location.

Do the mannequins come dressed or do I need to dress the mannequin?

All premium mannequin orders come with a standard wig and clothing (shoes, pants, and shirt). We encourage you to be creative by dressing the mannequin in clothes specific to your brand/business (uniform, costume, mascot, etc.). Male mannequins wear a medium shirt, 32×32 pants, and size 7 1/2 shoe. Female mannequins wear an x-small shirt, 0-1 pants, and size 6 1/2 shoe. If you would like a unique uniform/costume for your business, call or email us with information about your business and our creative team will come up with a creative idea for your business. We also accept custom orders for a wide variety of mannequins.

Do Velocity Signs come with the signs?

No. You can go to any local sign shop or you can purchase signs through us. We will design your sign(s) for free, pre-install them with Velcro, and ship the signs directly to you. Our premium model machines hold up to 2x 12 square feet signs (2' x 6' arrow or 3' x 4') on 6 millimeter coroplast (one on the front of the machine and one on the back). Our standard model machines hold up to 1x 9 square feet sign (2' x 4' arrow or 3' x 3') on 6 millimeter coroplast. Although Velocity Signs are capable of holding other signs and material, we do not recommend using them. If you do and your machine is damaged, it will not be covered under warranty.

Do Velocity Signs come with the battery?

Yes. We use AGM sealed lead acid batteries that are used in military and police vehicles. We ship a battery with every machine. All of our batteries and chargers come with a 5 year manufacturers warranty!

How long does it take to set up the machine?

Standard Model (3-5 minutes), Standard Model with Mannequin (5-10 minutes), Premium Model (5-10 minutes), Premium Model with LED Lights (10-15 minutes), Premium Model with Mannequin (10-15 minutes), and Premium Model with Mannequin and LED Lights (15-20 minutes). Our sign waving machines are much easier to assemble than boxed furniture.

How are the signs attached to the machine?

Industrial Strength Velcro Strips and/or bolts with wingnuts. You can pick up standard 1″ or 2″ Velcro strips from Walmart, Home Depot, Lowe’s, and most other home improvement store; however, we use Velcro with custom designed adhesive that can withstand extreme temperatures up to 140 degrees. The custom Velcro is not available in retail stores. We have also designed our sign support bars/plate so that you can add bolts through your sign(s) for added security and extreme wind conditions. The sign support bolts, washers, and nuts are included with each machine.

How are Velocity Signs protected against theft?

Every Velocity Sign comes with a 15′ x 3/8″ Weather Resistant Steel Cable, Pad Lock, and Keys…giving you plenty of length to lock up to anything fixed to your property, in the bed of your truck, on a carrier, or to a trailer. You will also have an option to purchase a GPS chip and include it with your Velocity Signs order that can be tracked on your phone.

Do Velocity Signs have any motions other than the motion I see on your website?

Not currently. We have a team of engineers and designers that are constantly working on improvements and are dedicated to providing the best products for our customers at the lowest price possible. Our standard model machines move in a circular motion and our premium model machines move in a figure eight motion. We have found that this movement alone is enough to capture the attention of anyone passing by. Once you've captured their attention, you want them to focus on your product and/or service, then drive them in to make a purchase. Anything more than this can distract the customer from remembering your product and/or service.

What if the battery won't hold its charge?

If you've charged the battery overnight and it still won't charge, make sure all of the connections are secure. If you're still having problems, remove the battery and take it into any auto parts store and ask them to test your battery. If your battery charges without any problems, you may need to replace the charger. Don't worry, all of our chargers come with a 5 year manufacturers warranty. If you're battery will not hold a charge, you may have a bad battery. Again, don't worry, all of our batteries come with a 1 year manufacturers warranty.

What if my Velocity Sign breaks down? Where do I go to have it repaired?

All Velocity Signs come with a 1-year manufacturer's warranty against defects in materials or workmanship of all parts (motor, arms/bearings, battery, charger, switches, fuse, wheels, and boxing units) under normal wear and tear. Your battery comes with a 1-year manufacturers warranty and your charger comes with a 5 year manufacturers warranty. If you run into any problems with your machine, call Velocity Signs (260) 20-SIGNS (74467) and we will evaluate your problem. If we can’t fix your problem over the phone, we will send you replacement part(s) for anything covered under warranty. Velocity Signs have been designed using basic electronic components, making repairs easy for everyone involved.

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