How long will Velocity Signs run?
Velocity Signs will run for 30+ hours (standard model) and 45+ hours (premium model) non-stop; however, it is recommended that you use the machine all day and charge your machine overnight. Although your batteries come with a two-year manufacturers warranty, the more you keep your battery charged, the longer your battery will last.
Can I leave our machine out in the rain, wind, snow, heat?
Velocity Signs were designed to operate in the rain, wind, snow, and extreme heat. The diamond plate boxes have vents to cool off and all electrical components (motor, battery, charger, wires, switches, fuses, etc.) are protected from extreme weather conditions. Velocity Signs are water resistant (not water proof). Never submerge any of the electrical components in water or you run the risk of electrocution. Velocity Signs can withstand up to 25 mile per hour winds with a 2′ x 6′ arrow sign. We have wind stabilizer kickstands (premium model) and/or ground anchors with tie down straps (standard model) that you can add to your machine that will withstand up to 50 mile per hour winds for only $99 more.
I need to replace the signs for my machine. Where can I have new signs made?
You can go to any local sign shop or you can purchase new signs through us. We will design your sign(s) and ship the signs directly to you. Our premium model machines hold up to 2x 12 square feet signs (2' x 6' arrow or 3' x 4') on 6 millimeter coroplast signs. Our standard model machines hold up to 1x 9 square feet sign (2' x 4' arrow or 3' x 3'). Keep in mind, you can always add a head image to your signs (all models without a mannequin) and matching leg images (premium model without a mannequin). Although Velocity Signs are capable of holding other signs and material, we do not recommend using them. If you do and your machine is damaged, it will not be covered under warranty.
Can Velocity Signs be seen at night?
Velocity Signs stand out during the day and at night; however, you have the option of upgrading your Velocity Signs with up to 4 high powered LED lights on your premium model machines, making them even more visible at night.
Can I place the Velocity Signs on a corner of the street and lock it up to a street post?
No. Velocity Signs must be used on private property or approved by your landlord/property management company. Velocity Signs cannot be placed/used on any public area (walkways, parking lots, streets, street corners, parks, etc.) or attached/locked to any public fixture (street pole, sign, water gauge, street benches, etc). Before purchasing Velocity Signs, check with your local planning and/or redevelopment department and/or sign ordinance for restrictions. A small percentage of cities do not allow moving, motion, and/or revolving signs and even a smaller percentage will enforce; however, there are many ways that businesses are using Velocity Signs in compliance with city regulations in these cities. Place Velocity Signs in the back of a truck and/or on one of our carries or trailers (moving, motion, and/or revolving signs are allowed under most state codes). Decorate your machine around a holiday...Halloween, 4th of July, Christmas, Thanksgiving (holiday decorations are exempt in most cities). Integrate your brand/message with a political message encouraging people to "VOTE" (political signs are exempt in most cities). Use your sign waving machines for promotional periods, nights, weekends, special events, etc. (most cities allow temporary signage).
Can I rent a Velocity Signs machine or are they only for sale?
Please feel free to call any of our authorized dealers. Although we do not rent Velocity Signs, many of our authorized dealers have rental programs in place.
Do the mannequins come dressed or do I need to dress the mannequin?
All mannequins come with a standard wig and clothing (shoes, pants, and shirt). We encourage you to be creative by dressing the mannequin in clothes specific to your brand/business (uniform, costume, mascot, etc.). Male mannequins wear a medium shirt, 32×32 pants, and size 7 1/2 shoe. Female mannequins wear an x-small shirt, 0-1 pants, and size 6 1/2 shoe. If you would like a unique uniform/costume for your business, call or email us with information about your business and our creative team will come up with a creative idea for your business. We also accept custom orders for a wide variety of mannequins.
Do Velocity Signs come with the signs?
No. You can go to any local sign shop or you can purchase new signs through us. We will design your sign(s) and ship the signs directly to you. Our premium model machines hold up to 2x 12 square feet signs (2' x 6' arrow or 3' x 4') on 6 millimeter coroplast signs. Our standard model machines hold up to 1x 9 square feet sign (2' x 4' arrow or 3' x 3'). Although Velocity Signs are capable of holding other signs and material, we do not recommend using them. If you do and your machine is damaged, it will not be covered under warranty.
Do Velocity Signs come with the battery?
Yes. We use AGM sealed lead acid batteries that are used in military and police vehicles. We ship a battery with every machine. All of our batteries and chargers come with a 2 year manufacturers warranty!
How long does it take to set up the machine?
Standard Model (3-5 minutes), Standard Model with Mannequin (5-10 minutes), Premium Model (5-10 minutes), Premium Model with LED Lights (10-15 minutes), Premium Model with Mannequin (10-15 minutes), and Premium Model with Mannequin and LED Lights (15-20 minutes).
How are the signs attached to the machine?
Industrial Strength Velcro Strips. You can pick up standard 1″ or 2″ Velcro strips from Walmart, Home Depot, Lowe’s, and most other home improvement store; however, we use Velcro with specially designed adhesive that can withstand extreme temperatures up to 140 degrees. We have also designed our sign support bars/plate so that you can add bolts through your sign(s) for added security and extreme wind conditions. The sign support bolts, washers, and nuts are included with each machine.
How are Velocity Signs protected against theft?
Every Velocity Sign comes with a 15′ x 3/8″ Weather Resistant Steel Cable, Pad Lock, and Keys…giving you plenty of length to lock up to anything fixed to your property, in the bed of your truck, on a carrier, or to a trailer. You will also have an option to purchase a GPS unit and have it installed in your Velocity Signs that can be tracked online (web based software).
Do Velocity Signs have any motions other than the motion I see on your website?
Not currently. We have a team of engineers and designers that are constantly working on improvements and are dedicated to providing the best products for our customers at the lowest price possible. Our standard model machines move in a circular motion and our premium model machines move in a figure eight motion.
What if the battery won't hold its charge?
If you've charged the battery overnight and it still won't charge, make sure all of the connections are secure. If you're still having problems, remove the battery and take it into any auto parts store and ask them to test your battery. If your battery charges without any problems, you may need to replace the charger. Don't worry, all of our chargers come with a 2 year manufacturers warranty. If you're battery will not hold a charge, you have a bad battery. Again, don't worry, all of our batteries come with a 2 year manufacturers warranty.
What if my Velocity Sign breaks down? Where do I go to have it repaired?
All Velocity Signs come with a 90-day manufacturer's warranty against defects in materials or workmanship of all parts (motor, arms/bearings, battery, charger, switches, fuse, wheels, and boxing units) under normal wear and tear. One-year extended warranties are also available at the time of purchase for an extra charge. Your battery and charger come with a 2 year manufacturers warranty. If you run into any problems with your machine, call Velocity Signs (260) 20-SIGNS (74467) and we will evaluate your problem. If we can’t fix your problem over the phone, we will send you replacement part(s) for anything covered under warranty. Velocity Signs have been designed using basic electronic components, making repairs easy for everyone involved.